Free checklist
The KL Clinic Enquiry Audit Checklist
A branch-by-branch checklist to find and count the patient enquiries your clinic group is not following up on
- Channel-by-channel audit: which WhatsApp, Instagram, Facebook and Google enquiries each branch is missing
- Speed audit: track reply times across 20 sampled enquiries and calculate your after-hours gap
- Follow-up audit: count how many enquiries went cold because nobody sent a second message
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What's inside
- Channel-by-channel audit: which WhatsApp, Instagram, Facebook and Google enquiries each branch is missing
- Speed audit: track reply times across 20 sampled enquiries and calculate your after-hours gap
- Follow-up audit: count how many enquiries went cold because nobody sent a second message
- Ringgit impact calculator: put a monthly RM figure on the enquiries your branches are not converting
- Three ready-to-copy follow-up messages in English, Bahasa Malaysia and Simplified Chinese
- Priority action list: the three fixes most KL clinic groups need to close first
Who this is for
Marketing leads and operations heads at private hospitals and multi-branch clinic groups in Kuala Lumpur and the Klang Valley.
Made by the team behind Yalla — the chat-native CRM where the AI does the work, not just the talking.