Free template
Reply Scripts for the 10 Enquiries Every KL Business Gets
Answer the ten most common first questions properly in Bahasa Malaysia, English or Simplified Chinese, whoever is on shift.
- A one-page fact sheet so every language quotes the same prices, hours and payment options
- Ten first-reply scripts, each in Bahasa Malaysia, English and Simplified Chinese: price, availability, location, hours, booking, promotions, details, a bare hi, call requests, payment
- Five rules for first replies, including when to hand over to a person
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What's inside
- A one-page fact sheet so every language quotes the same prices, hours and payment options
- Ten first-reply scripts, each in Bahasa Malaysia, English and Simplified Chinese: price, availability, location, hours, booking, promotions, details, a bare hi, call requests, payment
- Five rules for first replies, including when to hand over to a person
- How to answer Manglish and mixed Chinese and English messages, with examples
- A handover note template and a five-message test to run before your team relies on it
Who this is for
Front desk, sales and admissions staff at Klang Valley clinics, schools, showrooms and service businesses whose inbox gets Malay, English and Chinese in the same hour.
Made by the team behind Yalla — the chat-native CRM where the AI does the work, not just the talking.