Free guide
How to Write the Instructions for Your WhatsApp AI Agent So It Gives Correct Answers and Knows When to Ask a Human
A configuration guide for sales and admissions teams who have switched on a WhatsApp AI agent but are not sure what to put in it, how to test it, or what to fix when it gives a wrong answer.
- The 5 things every WhatsApp AI agent needs in its knowledge base before it handles a real customer enquiry
- How to write product and service descriptions so your AI gives accurate, on-brand answers — not generic ones
- Escalation trigger writing: how to phrase the conditions that send a conversation to a human so the AI knows when to stop
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What's inside
- The 5 things every WhatsApp AI agent needs in its knowledge base before it handles a real customer enquiry
- How to write product and service descriptions so your AI gives accurate, on-brand answers — not generic ones
- Escalation trigger writing: how to phrase the conditions that send a conversation to a human so the AI knows when to stop
- The 3 most common AI agent mistakes after launch and how to fix each one (wrong pricing, failed escalations, over-qualifying)
- A pre-launch testing checklist: 12 enquiry types to send your AI agent and what a correct answer looks like for each
- How to maintain the knowledge base over time and what to do when a customer complains about a wrong AI answer
Who this is for
Sales and admissions teams of 3 or more people at Malaysian and UAE businesses who have deployed or are about to deploy an AI agent on their WhatsApp inbox but have not yet built an effective knowledge base or tested the agent's responses against real enquiry types.
Made by the team behind Yalla — the chat-native CRM where the AI does the work, not just the talking.