Free template
Lead Response Audit: Five-Day Tracker and SLA Template for KL Sales Teams
Track your real first-reply time per channel, find where leads fall through, and set a written SLA your team will follow — in five working days.
- A five-day tracker table to measure your real median first-reply time per channel — not the number you think it is
- A gap finder checklist that pinpoints exactly where leads fall through: timing, ownership, language or channel gaps
- A one-line SLA template with blanks to fill in — so every rep knows the target and who owns Monday's review
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What's inside
- A five-day tracker table to measure your real median first-reply time per channel — not the number you think it is
- A gap finder checklist that pinpoints exactly where leads fall through: timing, ownership, language or channel gaps
- A one-line SLA template with blanks to fill in — so every rep knows the target and who owns Monday's review
- First-reply templates in English, Bahasa Melayu and Simplified Chinese, ready to use tonight for after-hours and high-volume periods
- A routing fix checklist and a Monday comparison table to track your progress week on week
Who this is for
KL SME owners and sales managers who have a team handling WhatsApp, Facebook and Instagram enquiries but are losing leads because first replies are too slow and no one person owns the follow-up.
Made by the team behind Yalla — the chat-native CRM where the AI does the work, not just the talking.