Free playbook
The Safe Send Plan: Wake Up an Old Customer List Without Losing Your Number
Put your old contacts in a safe order, warm the number up gradually and check quality weekly, so a campaign to past customers doesn't cost you the business number.
- A pre-flight checklist covering the platform, the list, the message and your baseline quality rating
- A cohort table that sorts contacts by recency and says who never gets a WhatsApp
- A four-week warm-up schedule worked in proportions of your own messaging limit, with stop rules
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What's inside
- A pre-flight checklist covering the platform, the list, the message and your baseline quality rating
- A cohort table that sorts contacts by recency and says who never gets a WhatsApp
- A four-week warm-up schedule worked in proportions of your own messaging limit, with stop rules
- Re-contact messages in English, Bahasa Melayu and Chinese that invite a reply
- A weekly quality check sheet, a fallback plan and a worked example for a Petaling Jaya clinic
Who this is for
Owners and marketing leads at KL service businesses (clinics, schools, tuition centres, agencies) planning to message a past-customer database of a few hundred or a few thousand.
Made by the team behind Yalla — the chat-native CRM where the AI does the work, not just the talking.